SupportPilot provides an enterprise-grade AI automation platform:

• Core Capabilities: Autonomous customer service agents, multi-channel routing, and analytics.
• Integration: Secure connectors for CRMs, ERPs, and messaging platforms.
• Availability: 24/7 autonomous operation with redundant failover systems.

To maintain system integrity, you agree to:

• Security Hygiene: Safeguard API keys and access tokens.
• Access Control: Limit account access to authorized personnel only.
• Compliance: Ensure your use of AI agents complies with local regulations (e.g., disclosing bot status).
• Prohibited Use: No spamming, reverse engineering, or load testing without authorization.

Our financial terms are structured for transparency:

• Billing Cycle: Subscriptions renew automatically on a monthly or annual basis.
• Trial Period: 14-day unrestricted access. No charge if cancelled before trial expiry.
• Refund Policy: 30-day satisfaction guarantee for initial purchases. Prorated refunds for annual terminations.
• Rate Changes: We provide 30-day advance notice for any pricing adjustments.

We operate on a principle of data stewardship, not ownership:

• Your Rights: You own all input data and generated outputs.
• Processing: We process data solely to execute your configured workflows.
• Retention: Data is purged 30 days post-termination unless a legal hold is required.
• Security: All data at rest is encrypted via AES-256.

We commit to high-availability standards:

• Target Uptime: 99.9% monthly uptime (excluding scheduled maintenance).
• Maintenance: Scheduled windows are announced 48 hours in advance.
• Support: Critical incident support is available 24/7 via email and dashboard.

IP rights are clearly delineated:

• Platform IP: SupportPilot retains all rights to the underlying software, models, and infrastructure.
• User IP: You retain all rights to your business data, customer lists, and brand assets.
• Feedback: Any feature suggestions provided may be implemented without compensation.

Service limitations and liability caps:

• "As Is" Basis: The service is provided without warranty of specific fitness for purpose.
• AI Behavior: AI outputs are probabilistic; human oversight is recommended for critical workflows.
• Liability Cap: Our total liability is limited to the amount paid in the 12 months preceding a claim.

Procedures for ending the agreement:

• Voluntary: You may cancel via the dashboard or written notice.
• For Cause: We may suspend accounts for TOS violations (e.g., API abuse, non-payment).
• Effect: Upon termination, API access is revoked. Data export remains available for 30 days.

Communication and updates:

• Amendments: Material changes to terms will be notified 30 days in advance.
• Notices: Official communications are sent to the primary email on file.
• Contact: Legal inquiries should be directed to support@supportpilot.cc.