We only collect information that's essential for providing our AI customer service platform:

• Account Information: Your name, email address, and company details when you sign up
• Usage Data: How you use our platform to improve our service (anonymized)
• Customer Conversations: Messages processed by our AI (encrypted and never read by humans)
• Technical Data: IP address, browser type, and device information for security purposes

Your data is used exclusively to provide and improve our service:

• Service Delivery: Processing customer conversations through our AI
• Account Management: Managing your subscription and providing support
• Platform Improvement: Analyzing usage patterns to enhance our AI (anonymized data only)
• Security: Protecting your account and preventing fraud
• Communication: Sending important updates about your account or our service

We implement industry-leading security measures:

• Encryption: All data is encrypted in transit and at rest using AES-256 encryption
• Access Controls: Strict employee access controls with multi-factor authentication
• Regular Audits: Quarterly security audits and penetration testing
• Secure Infrastructure: GDPR compliant hosting with AWS
• Data Minimization: We only collect and store data that's absolutely necessary

We have a simple policy on data sharing:

WE DO NOT SELL YOUR DATA. PERIOD.

We only share data in these limited circumstances:

• Service Providers: Trusted partners who help us operate our platform (under strict agreements)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfer: In the unlikely event of a merger or acquisition (with your consent)

We never share your customer conversations or personal information for marketing purposes.

We use cookies responsibly:

• Essential Cookies: Required for the platform to function (login sessions, security)
• Analytics Cookies: Help us understand how you use our platform (anonymized)
• Preference Cookies: Remember your settings and preferences

You can control cookie settings in your browser. Disabling essential cookies may affect platform functionality.

You have complete control over your data:

• Access: Request a copy of all data we have about you
• Correction: Update or correct any inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Export your data in a machine-readable format
• Objection: Object to certain types of data processing
• Restriction: Request we limit how we process your data

Contact us anytime to exercise these rights.

We keep your data only as long as necessary:

• Account Data: Retained while your account is active, deleted within 30 days of account closure
• Conversation Data: Processed in real-time, not stored permanently unless required for service delivery
• Usage Analytics: Anonymized data may be retained for product improvement
• Legal Requirements: Some data may be retained longer if required by law

If you're outside the United States:

• Secure Transfers: All international data transfers use approved safeguards
• Privacy Shield: We comply with applicable international privacy frameworks
• Local Laws: We respect local privacy laws including GDPR, CCPA, and others
• Data Localization: Option to store data in your region (enterprise plans)

Questions about privacy? We're here to help:

General Support: support@supportpilot.biz

Response time: We respond to all privacy inquiries within 48 hours.